Frequently asked questions

Steps come automatically from Google Fit or Apple Health application (whether Android or OS phone is used). If you don’t have Google Fit or Apple Health app in your phone yet, then it has to be installed.

If your smart watch can be connected with Google Fit or Apple Health (whether you use Android or OS phone), then steps from smart watch go to FitSphere. Keep in mind, that in some cases, steps from a smart watch might not go to Google Fit or Apple Health with a 100% accuracy. If there’s no official connection method between your smart watch and Google Fit application, then Health Sync application could do the work.

Firstly, a challenge has to be joined. Only steps which are made after joining the challenge and registered on the FitSphere app home page go for challenge progress. Multiple challenges can be participated simultaneously and registered steps go for all joined challenges. It’s smart to partake in as many challenges as possible!

Steps which have been registered no more than 24 hours from the last steps registration are taken into account. So, don’t forget to register steps a least once a day. For Pro subscription it’s 120 hours. Maximum of 50 000 steps can be registered within 24 hours.

Points are earned by registering steps on the FitSphere app home page. Standard subscription gets 1 point for 1000 steps and Pro subscription gets 1 point for 667 steps. Collected points can be used to purchase rewards, which redeeming information will be shown after the purchase. Standard subscription can purchase 3 rewards in 30 days and Pro subscription can purchase 5 rewards in 30 days.

Steps which have been registered no more than 24 hours from the last steps registration are taken into account. So, don’t forget to register steps a least once a day. For Pro subscription it’s 120 hours. Maximum of 50 000 steps can be registered within 24 hours.

Steps come automatically from Google Fit or Apple Health application (whether Android or OS phone is used). Steps also go through filtering, which discards steps that were seemingly done in a hishonest way or added manually.

It should be considered that nearly all activity tracking applications give out slightly different results.

Googlefier or some other similar solution could be tried.

Firstly, make sure that steps were made after joining the challenge. Steps which have been registered no more than 24 hours from the last steps registration are taken into account. So, don’t forget to register steps a least once a day. For Pro subscription it’s 120 hours. Maximum of 50 000 steps can be registered within 24 hours.

FitSphere can discard some steps, which were made in a seemingly dishonest way or added manually, after registering the steps.

Once you’ve entered the correct code and went to a challenge page, but join button is inactive, then navigate back to the page where the code was asked. Scrolling down a little bit you’ll see the challenge preview. By clicking on it you’ll again go to challenge page and should see that you’ve already joined.

Firstly, make sure that you have Google Fit application. If you have Google Fit, but it doesn’t track steps then turn activity tracking from Google Fit settings off and on again. Additionally, check that Fit app has all the necessary permissions. If Google Fit app is tracking steps then make sure that you’ve logged into Google Fit with the same Google account you gave access in FitSphere app.

FitSphere app language depends on which language is set as a preferred language in phone settings. If the preferred language is Estonian then FitSphere app is in Estonian and if the preferred language is any other then app is in English.

These are personal goals which can be set. Activities, for which an activity is started in app, are going to goals which they’re tied to.

Keep in mind that for activity tracking only FitSphere app will track activities (not Google Fit or Apple Health). This in turn could result in a slightly different steps result than you’ll see on the upper part of the FitSphere app home page. You don’t have to use activity tracking function nor set a personal goal for your steps to go for challenges’ progress.

User account is connected with a phone number which means that if your number has changed then you’d have to delete the existing user account and register a new one.

Iti s important for us that our users’ personal data is well protected. When processing personal data, we comply with the data protection legislation applicable to our activities, including in particular the EU General Regulation on the Protection of Personal Data 2016/679 (GDPR). More information: https://thefitsphere.com/privacy-policy/

If you’re sure that there’s not an answer under any section in FAQ or provided solutions don’t work for your case then let us know at info@thefitsphere.com. Please also include which phone you’re using and whether you also use a smart watch to track steps. If the problem you’re experiencing is related to a specific challenge or reward then please specify it. Make sure, that you’ve installed the latest FitSphere app update. Your issue will be answered within two workdays.